Policies and Procedures
Below are our policies and procedures. These allow us to be most efficient and provide the best service possible.
All purchased group class training sessions will expire at the end of the current purchased Bootcamp Block.
Any sessions that remain after the expiration date will be forfeited.
If you are physically unable to continue training, you must bring a doctor’s note. Any prolonged travel plans you must make special arrangements in advance.
Please arrive on time of your scheduled Bootcamp class. A late start time disrupts other class participants.
Missing out on warming up correctly can increase your risk of injury.
Latecomers will also have missed cues and exercise program for the class, which makes it difficult to follow safely as well as disrupting other class participants.
Last minute cancellations or attempts to reschedule are inconvenient for us and for our other class participants – especially classes that are in high demand and have a waiting list. While we will make every effort to be flexible and accommodate your schedule, we will do so only under the following conditions:
If you need to cancel your scheduled Bootcamp class you must do so by calling or texting 0414 371 335 at least 24 hours in advance of the appointment time. If we are not available leave a message. We will check class availability and get back to you with confirmation of a make-up class date and time as soon as possible.
If for any reason you do not call or text at least 24 hours of your scheduled class, your Bootcamp class will be forfeited.
All make up classes can only be made within your current scheduled Bootcamp block.